PRIVACY POLICY
PRIVACY POLICY
Effective Date: September 1, 2026
Last Updated: September 1, 2026
We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our services.
We use your personal data to provide and improve the services. By using our services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection and use of your personal information in accordance with this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect information that you voluntarily provide to us, including:
Name
Email address
Mobile telephone number
Mailing address
Date of birth or age, when necessary for eligibility or membership purposes
Emergency contact information, when applicable
Account and membership information
Class and appointment bookings
Payment and transaction information
Information you provide when contacting us
Preferences regarding classes, services, promotions, and communications
Any other information you voluntarily provide to us
We may also automatically collect certain information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage information through cookies and similar technologies.
2. HOW WE USE YOUR INFORMATION
We may use the information we collect to:
Create and manage your account
Process memberships, purchases, payments, reservations, and appointments
Provide fitness, wellness, recovery, and related services
Communicate with you regarding your account, appointments, memberships, and services
Send appointment confirmations, reminders, updates, and other service-related communications
Respond to questions, requests, or customer-service inquiries
Send promotional offers, studio updates, events, and other marketing communications when you have provided the appropriate consent
Improve our website, services, classes, and customer experience
Maintain the security and functionality of our systems
Comply with applicable laws, regulations, and legal obligations
3. TEXT MESSAGE AND SMS COMMUNICATIONS
If you provide your mobile phone number and affirmatively opt in to receive text messages from The FLEXX, we may send you SMS/MMS messages related to the specific messaging program for which you provided consent.
These messages may include:
Appointment and class reminders
Booking confirmations and updates
Membership-related communications
Service or studio updates
Promotional offers, events, and special announcements, when you have specifically opted in to receive marketing messages
Message frequency varies depending on the messaging program and your interactions with The FLEXX. You may receive recurring messages. Message and data rates may apply.
Your consent to receive text messages is not a condition of purchasing goods or services from The FLEXX.
You may opt out of recurring text messages at any time by replying STOP to a message from The FLEXX. After you send STOP, you will receive a confirmation message and will no longer receive messages from that messaging program unless you provide new express consent.
For assistance, reply HELP to a text message from The FLEXX or contact us using the contact information provided on our website.
4. SMS CONSENT AND MOBILE INFORMATION
When you opt in to receive text messages from The FLEXX, your consent applies only to the messaging program and purposes described at the time you provide your consent.
The FLEXX does not sell, rent, or share your mobile phone number, SMS opt-in data, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.
Your mobile information and SMS consent may be shared with service providers and telecommunications providers when reasonably necessary to deliver the text messaging services you requested, process communications, maintain our messaging systems, or comply with legal requirements. These providers may only use the information as necessary to provide those services and are not authorized to use your mobile information for their own independent marketing purposes.
5. HOW WE SHARE INFORMATION
We may share your personal information with trusted service providers that help us operate our business in the following situations:
With service providers – we may share your personal information with services providers (website and hosting providers, email and SMS communication providers, technology and software providers) to monitor and analyze the use of our service to contact you.
With affiliates – we may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include other companies or partners within The Flexx that are under common control with us.
With professional advisors – we may share your information with professional advisors, such as attorneys, accountants, or consultants, when reasonably necessary to obtain professional advice, comply with legal or regulatory obligations, or to support the legitimate operation and management of our business. These parties are expected to maintain the confidentiality of your information and use it only for the purposes for which it was provided.
With government authorities – we may share your information with government authorities or other parties when required by law or necessary to protect our legal rights.
With business partners – we may share your information with our business partners to offer you certain products, services or promotions.
With other users – when you share your personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With your consent – we may disclose your personal information for any other purposes with your consent.
We do not sell your personal information.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. PAYMENT INFORMATION
Payments may be processed by third-party payment processors. We generally do not store complete payment card information on our own systems. Payment information is handled according to the applicable payment processor’s privacy and security practices.
7. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, pixels, analytics tools, and similar technologies to help us operate the website, understand website usage, improve our services, and provide relevant content or advertising.
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect certain website functionality.
8. DATA SECURITY
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. DATA RETENTION
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and fulfill the purposes described in this Privacy Policy.
We may retain records of SMS consent and opt-out requests as necessary to demonstrate compliance with applicable laws, regulations, carrier requirements, and messaging-provider requirements.
10. YOUR CHOICES
You may:
Update certain account information
Contact us regarding the personal information we maintain about you
Unsubscribe from marketing emails by using the unsubscribe instructions included in the email
Opt out of recurring SMS messages by replying STOP
Request assistance regarding SMS communications by replying HELP
Contact us with questions or requests concerning your personal information
Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications, such as appointment confirmations, account notices, or other communications necessary to provide services you have requested, where permitted by applicable law.
11. CHILDREN’S PRIVACY
Our services are not directed toward children under the age of 12. We do not knowingly collect personal information from children under 12 without appropriate parental or guardian involvement.
If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
12. THIRD-PARTY WEBSITES AND SERVICES
Our website or communications may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of third parties.
We encourage you to review the privacy policies of any third-party services you use.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Your continued use of our website or services after an update constitutes acceptance of the revised Privacy Policy to the extent permitted by law.
14. CONTACT US
If you have questions about this Privacy Policy, your personal information, or our text messaging practices, please contact:
The FLEXX
318 Walnut St.Columbus, Texas 78934
Email:info@theflexxstudio.com
Website:www.theflexxstudio.com
SMS DISCLOSURE
Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe. Reply HELP for help. Consent to receive marketing text messages is not a condition of purchasing goods or services.
STUDIO POLICY
STUDIO POLICIES
To provide the best possible experience for every guest, we ask that all members and clients who book a class or recovery session review and adhere to all FLEXX policies. Policies are subject to change at any time and will be updated as needed to best serve our members and guests.
LATE ARRIVAL
Please arrive 10-15 minutes before your scheduled class or recovery session. Classes and recovery sessions begin promptly at their scheduled time. We provide first-time clients with a walkthrough and rundown of what to expect during their time at The FLEXX.
Guests arriving more than 5 minutes after the start of the class may not be permitted to participate to ensure the safety and experience of all participants. If you are running late for a recovery session, your session will still end at its originally scheduled time to avoid impacting the next guests. No refunds or credits will be issued for shortened sessions due to late arrival.
4-HOUR LATE CANCELLATION
If you are unable to attend your class or session, cancellations must be made at least 4 hours before the scheduled start time. Cancellations made with more than 4 hours’ notice will not incur a penalty. Cancellations made within 4 hours of the scheduled time will be considered a late cancellation and will result in a $10 fee. The loss of a class or session will not occur with a cancellation.
NO SHOW
THE FLEXX enforces a strict no-show policy. If the client does not attend a scheduled class or session without canceling in advance, or shows up more than 5 minutes after the start time of their class, it will result in a $20 fee and the forfeiture of the booked class or session. Repeated no-shows may result in temporary booking restrictions at THE FLEXX.
INSTRUCTOR CHANGE
Our instructors may change on occasion due to unforeseen circumstances. While we do not anticipate this happening, emergencies occur. We reserve the right to substitute instructors without notice in order to stay on schedule and not disrupt our class schedule. Instructor changes do not qualify for refunds or complimentary credits based on instructor preference.
MEMBERSHIP CANCELLATION
Memberships may be canceled by providing a 30 day written notice prior to your next billing date. You must send this written request to us at info@theflexxstudio.com.
Memberships are billed on a recurring monthly basis and are non-refundable.
Any outstanding balances must be paid before cancellation is finalized.
Membership benefits remain active through the end of the paid billing period.
If a membership needs to be canceled immediately, this may be done for a $99 fee.
MEMBERSHIP FREEZE
Members may request to freeze their membership when life requires a temporary pause. You can freeze your membership for $20 per month instead of your membership rate and may be frozen for a minimum of 14 days and a maximum of 60 days. Freeze requests must be submitted at least 10 days prior to the requested freeze date.
Membership billing will resume automatically at the conclusion of the freeze date.
Memberships cannot be frozen retroactively. No more than 2 freezes can be used in 1 calendar year.
AGE
The minimum age to participate in classes and recovery sessions at THE FLEXX is 12 years old. Guests ages 12-15: parent or legal guardian present during classes and sessions. Guests ages 16-17: parent or legal guardian present or a signed waiver before participating. Age restrictions may vary for different services and are subject to change without notice.
DRESS CODE
THE FLEXX requires proper attire to help ensure a safe and comfortable experience.
Mat Classes / Lagree
Athletic clothing and grip socks are required. No shoes allowed. Grip socks are available for purchase.
Cycling/ Rowing/ Skiing Classes
Athletic clothing and clean, closed-toe athletic shoes are required.
Recovery Sessions
Clean, dry and comfortable clothing is required.
Tighter fit clothing is recommended for lymphatic drainage sessions.
No shoes allowed. Day-to-day and athletic attire are not allowed during contrast therapy sessions. Swimsuits or zero clothing is required for the contrast therapy cold plunge. A provided FLEXX towel, swimsuit or zero clothing is required for the contrast therapy sauna.
THE FLEXX reserves the right to refuse participation if attire is deemed unsafe or inappropriate.
PHONE
All phones should remain silent during classes. There should be no use of phones during class to avoid interruptions for our instructors and other guests.
WAITLIST
If a class is full, we encourage you to join the waitlist. Adding yourself to a waitlist is the same as signing up for a class. When a spot becomes available you will automatically be added to the class in the order you joined the waitlist. You can be added to a class up to 1 hour prior to the class start time.
If you are added to a class more than 4 hours before the start time, the standard cancellation, late, and no-show policies apply. If you are added within 4 hours of the start time, you may decline the spot without penalty. If you no longer wish to attend a class you joined a waitlist for, remove yourself to avoid being automatically enrolled. Please monitor your email or text notifications if you join the waitlist.